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FAQs

We are a small business so we kindly ask you to reference this page first for Frequently Asked Questions before emailing our team regarding any issues.

We appreciate your cooperation and thank you in advance for your patience during these unprecedented times.

Delivery 

When will I get my order? 

Due to Covid-19, our fulfillment times for products coming from Location 2 such as t-shirts, phone cases, pillows, masks, selected mugs, and totes (check product description for reference) may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including from our local and small business vendors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times at the moment. However, keep in mind that usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location and delivery service selected at checkout, however, shipping can be estimated as follows:

  •   USA: 3–4 business days
  •   International: 10–20 business days

Where will my order ship from?

Products are shipped from two locations:

Location 1: Anaheim, California

Location 2: Charleston, North Carolina

Please reference each individual product description for details on which location will fulfill the order.

Please reference the chart below to see what items ship out of Location 1 - Anaheim, California. 

 The following products ship out of Location 1 - Anaheim, California
Avocado Squishy
Avocado-Shaped Mug
Avocado Salt & Pepper Shakers
Avocado Heart Wristlet
Avocado Makeup Bag
Avocado Lover's Box
Avocado Heart-Shaped Pit Pin 
Avocado Yogie Socks 
Avocado Gray Socks
Avocado Burgundy Socks 
Avocado Heart-Shaped Earrings
My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at orders@avocadowonder.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

Our products come from a variety of vendors. We also make some of the products ourselves. Here at Avocado Wonder, we strive to buy from ethical, local, small businesses that are women and BIPOC owned businesses as well as from eco-friendly and purposeful brands with a social-impact mission. Please note some of our products are handmade, while others are not. 

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@avocadowonder.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at claims@avocadowonder.com within a week after receiving your order. with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?                                                                                    

We are a small business and at this time, we do not offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at orders@avocadowonder.com and we would be pleased to assist you and find a solution. 

Do you offer refunds?                                                                                          

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at claims@avocadowonder.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?                                             

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at claims@avocadowonder.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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